Frequently asked questions
Short answers about links, plans, and where the files sit.
Collecting files
What does FileInbox do?
You create an inbox and share a link. Other people upload into that inbox. They do not need an account.
✔️ A link for each collection
✔️ A name, a description, a deadline, and an optional password
✔️ Email when a file arrives (Basic and Professional)
✔️ Files stored encrypted on our disk
Do uploaders need to sign up?
No. Anyone with the link can upload. They only see the upload page for that inbox, not your other inboxes.
Can I limit who uploads?
You can put a password on the inbox and set a deadline. Share the password yourself — it stays visible to you so you can copy it to the people who should upload.
Pricing
What does each plan include?
There are three plans. Limits below match the pricing cards. Paid plans can be tried free for one month. We do not charge during this trial.
免费试用一个月。
✔️ Free Plan: $0 per month, 500MB total storage, up to 2 inboxes, up to 50 files per inbox, up to 50MB per file, 100MB storage per inbox. Batch download, email notify, and ticket support are not included.
✔️ Basic Plan: $5 per month, 10GB total storage, up to 10 inboxes, up to 500 files per inbox, up to 500MB per file, 1GB storage per inbox. Includes batch download, email notify, and ticket support.
✔️ Professional Plan: $15 per month, 50GB total storage, up to 999 inboxes, up to 5000 files per inbox, up to 1GB per file, 5GB storage per inbox. Includes batch download, email notify, and ticket support.
You can move up or down during an active trial. The free plan does not include every paid feature.
Is the free month a discount?
Paid plans include one month free to try. There is no card charge for this trial, and it is not a limited-time discount on top of the listed price.
免费试用一个月。
The monthly prices on the cards are the listed plan prices. Choosing a paid plan starts that one-month trial. When the month ends, the trial ends. We do not charge a card automatically.
Your account
How do I create an account?
Open Sign in and choose the sign-up tab. Use your email and a password, or continue with Google if that option is shown.
After you are in, create an inbox and share the link.
How do I change my account?
Log in and open Settings from your account menu to update your profile and account details.
How do I end a paid trial?
Paid plans are a one-month free trial and are not billed. The trial ends after one month.
免费试用一个月。
To switch plans during the trial, use the pricing cards. To ask about ending a trial early, email [email protected]. There is no separate billing page.
Help
How do I reach you?
Email [email protected].
We try to reply within one business day.